On 16 April 2015 Friendly Flying held a conference on ‘Airline Passengers Rights in Practice’. Almost 100 guests attended. The meeting was divided into four panels :
1. Report from our Monitoring and Research.
2. ADR – Alternative Dispute Resolution – new law to be implemented in EU in summer 2015
3. Practical use of passengers rights – workshop
4. Passengers rights from legal point of view.
Presentations evoked discussions and many questions were asked. Now we are sure that there is much to be done in the area of rights for airline passengers and we also see that there are many people and quite a few institutions we can count on when it comes to passengers rights and ‘activity in action’.