One of this Association’s founders. Worked at the Warsaw airport and in a travel agency (as a ticketing cashier) so she knows how this branch operates from institution’s as well as passenger’s perspective.
Complicated procedures, documents, services and passengers’ rights are no mystery for her. Irreplaceable in customer service, especially in crisis situations requiring effective actions.
She has been working as a translator and an English tutor for almost 20 years, so the need of comprehensive communication is a priority for her. She likes to travel around the world and is convinced that flying can be ‘friendly’.