Over 100 Polish public institutions, which help airline passengers in case there are any disputes between the carrier and the passenger, responded to our questions during our sociological research. We expected to obtain approx. 50 replies from the entities that were given our questionnaires about the executing of passengers’ rights in Poland. However we were sent back twice as many answers in a month. We should stress that there were many replies from the city and district spokesmen for consumer rights. Thanks to the information we have gathered, passengers will be able to claim their rights more effectively.