Passengers’ voice makes the change happened

The European Commission published on 15th June 2016 new interpretative guidelines towards applicable regulation on air passengers rights. Some recommendations are fully in line with remarks submitted by our organization. Firstly, there is no limit to lodge a complaint by a passenger in any official EU language. For example, to any airline flying from / to Poland a passenger has the right to write a complaint in Polish! Secondly, the air carrier should respond to the complaint within two months. This is a result of presentation of the report made by the Friendly Flying on execution of air passengers rights in 2015, followed by months of our engagement in work at the European level. We thank all who signed our petitions and supported us in various ways. It led us to strengthen air passenger rights in EU. Together we can do more!

Together we can achieve more
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